TERMS & CONDITIONS

PROCESSING GUIDELINES

All orders are processed pending inventory availability and credit card verification.

Orders placed Monday through to Friday before 3pm UK time will begin processing on the same day.

Orders placed after 3pm will be processed the following working day.

Orders placed on Friday after 3pm and through the weekend will be processed on the next working day.

Self-Portrait will contact you if there are any issues with your order, or if additional identification is needed for credit card verification.

During sale periods we cannot guarantee same day dispatch for any orders.

DISCOUNTS

Discounts and vouchers are not eligible on sale items or in conjunction with any other offer.

WELCOME DISCOUNTS

Your welcome discount(s) are valid for 14 days. Eligible on full-price items only.

The welcome discount code is only valid for customers who have not previously placed an order. Customers who sign up for the newsletter after completing their first order are not eligible to use this code.

Discounts and vouchers are not available on our Try at Home service by Harper Concierge.

SP-CLUB DISCOUNTS

SP-Club discounts apply to full-price items only across all tiers: Member, Bronze, Silver, Gold, Platinum and Diamond.

The Refer a Friend program within the sp-club is open to all existing customers ("Referrers") who refer new customers ("Referred Friends").

Referred Friends receive 10% off their first order and must be new customers who have never made a purchase or used the services of self-portrait before. Referrers will receive an additional 150 points for each referred friend

Self-Portrait Outlet reserves the right to amend/withdraw the offer at any time.

UK DELIVERY

Free express delivery on full priced orders. A £3.5 shipping fee applies to orders containing sale items.

Orders are delivered in 7-14 working days.

Tracking link will be provided once shipped.

Signature may be required on receipt.

INTERNATIONAL SHIPMENT COSTS AND METHODS

CANADA

Free delivery on full priced orders over £650, a £20 shipping fee applies on all sale orders and full priced orders below £650.

This fee covers the cost of shipping and is non-refundable.

Import duties and taxes are not covered.

Delivered in 7-14 working days. (transit times dependent on destination)

MAINLAND CHINA

A ¥500 shipping fee applies to full priced orders, a ¥600 shipping fee applies to orders containing sale items.

Duties and taxes are covered with no additional fees to pay.

Delivered in 7-14 working days. (transit times dependent on destination)

Signature may be required on receipt.

Tracking link will be provided once shipped.

MIDDLE EAST

Free delivery on full priced orders over £650, a £20 shipping fee applies on all sale orders and full priced orders below £650.

This fee covers the cost of shipping and is non-refundable.

Import duties and taxes are not covered.

Delivered in 7-14 working days. (transit times dependent on destination)

RUSSIAN FEDERATION

Shipping to Russia can take up to 3 weeks, dependent on Russian Customs restrictions.

* Due to the current international conflict, we are unable to deliver to Russia or Belarus.

REST OF WORLD

Free delivery on full priced orders over £650, a £20 shipping fee applies on all sale orders and full priced orders below £650.

This fee covers the cost of shipping and is non-refundable.

Import duties and taxes are not covered.

Delivered in 7-14 working days. (transit times dependent on destination)

* Due to the current international conflict, we are unable to deliver to Ukraine.

INTERNATIONAL SHIPPING POLICIES

You may be subject to import duties and taxes once a shipment reaches your country. Additional customs clearance charges must be paid by you; Self-Portrait Outlet has no control over these charges and cannot predict what they might be.

International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Customs policies vary widely from country to country; contact your local customs office for more information.

When ordering from Self-Portrait you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods.

REFUSED SHIPMENTS

Returns : Final sale with all outlet items

PAYMENT

We accept payments from all major card providers.

You must confirm that the credit/debit card that is being
used is your own, or that you have been specifically authorised by the owner of the credit/debit card to use it.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Self-Portrait Outlet, we will not be liable for any delay or non-delivery. We reserve the rights to ask for proof of ID if the payment is suspicious or to cancel/reject any unusual orders.

To help ensure that your shopping experience is safe, simple, and secure self-portrait-studio.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet.

If SSL is enabled then you will see a padlock at the top of your browser and you can click it to find out more information regarding the SSL digital certificate registration. You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with "HTTPS:" instead of the normal "HTTP:". This means that you are in a secure mode.

THIRD-PARTY FORWARDING AND SHIPPING

If you ship to a third-party forwarder, you are responsible for ensuring they can receive and deliver your order. Any fees, customs charges, or issues after delivery to the checkout address are not the responsibility of Self-Portrait.

We can only provide tracking and delivery updates only to the original shipping address added at checkout.